February 6, 2020

Personalisation – Who Should Drive?

Yesterday I attended an excellent event hosted by Merkle in Edinburgh. There was a lot of very impressive content, tech and skills on show; the highlight […]
January 28, 2020

Marketing, heal thyself

In honour of Data Privacy Day 2020, i’ve decided to make an admission. Yes, i’m afraid I have now been working in what amounts to direct […]
January 26, 2020

Co-managed data, subject access and data portability

I’ve written a fair bit of late on the importance of co-managed data; here and here again. This follow on drills into how co-managed data between […]
January 6, 2020

Reminder to Self for the Next Decade – It’s all about the data…!!!

Just a reminder to myself, and anyone else that cares to value the same advice. For the next decade, and probably beyond, the focus should be […]
December 20, 2019

Co-managed data techologies and practicalities (part 1)

I’ve had lots of good feedback and iteration on my first post on co-managed data; thanks for that. I’ll mix that into this post, and also […]
December 8, 2019

How CustomerTech Can Improve Product/ Service Reviews

This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they […]
December 2, 2019

It’s Time to Start Talking About Co-managed Data

As we reach the end of another decade, I’ve been reflecting on the changes over the last ten years in my areas of interest – customer […]
August 5, 2019

The Fox is Guarding The Personal Data Hen House (and he has weapons)

This week I watched the excellent documentary The Great Hack. A horrifying story, very well told; congratulations to all those involved in making that and bringing […]
February 8, 2019

When will Privacy regulators tackle data access and data portability?

Just looking at the German Competition Authorities decision around Facebook and their interpretation of the use of Consent. That will have a big impact. Whilst I’m […]