May 11, 2020

Going into battle, with peashooters

AKA – MyData and Coronavirus, Take 2… I first wrote on the subject of Mydata and Coronavirus back on 8th March; just over two months, but […]
April 27, 2020

Customer – Supplier Engagement Framework for the 20’s

In writing up this post, mainly for use in a presentation later today, i’ve just noticed that it’s been ten years since I last wrote about […]
April 5, 2020

A Strategic Segmentation of the Global Population for Covid 19

Well, it’s not every day one starts a blog post with such a title; but these are not ordinary times. So let’s dive in… Key Point […]
March 8, 2020

MyData and Coronavirus

Check out the quote below overheard by Doc Searls, my co-conspirator at Customer Commons. That’s spot on…. And it points towards things that need to be […]
February 17, 2020

Defining ‘My Data’ Portability and Interoperability

There seems to be a growing recognition in the privacy/ data empowerment spaces that data portability and data interoperability across service providers are important things. I […]
February 6, 2020

Personalisation – Who Should Drive?

Yesterday I attended an excellent event hosted by Merkle in Edinburgh. There was a lot of very impressive content, tech and skills on show; the highlight […]
January 28, 2020

Marketing, heal thyself

In honour of Data Privacy Day 2020, i’ve decided to make an admission. Yes, i’m afraid I have now been working in what amounts to direct […]
December 8, 2019

How CustomerTech Can Improve Product/ Service Reviews

This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they […]
February 12, 2013

Why Personal Clouds and Midata are Good for Business

I’ve long been an advocate of Craig Burton’s thesis that ‘VRM’ and the inevitable shift towards ‘personal clouds’ will be good for the organisations. His excellent […]