April 27, 2020
In writing up this post, mainly for use in a presentation later today, i’ve just noticed that it’s been ten years since I last wrote about […]
March 8, 2020
Check out the quote below overheard by Doc Searls, my co-conspirator at Customer Commons. That’s spot on…. And it points towards things that need to be […]
December 8, 2019
This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they […]
December 2, 2019
As we reach the end of another decade, I’ve been reflecting on the changes over the last ten years in my areas of interest – customer […]
February 12, 2013
I’ve long been an advocate of Craig Burton’s thesis that ‘VRM’ and the inevitable shift towards ‘personal clouds’ will be good for the organisations. His excellent […]