February 13, 2021

(P)algorithms

I mentioned the concept of Personal Algorithms, or (P)algorithms back in this post at the start of the Covid pandemic. I think they make for an […]
April 27, 2020

Customer – Supplier Engagement Framework for the 20’s

In writing up this post, mainly for use in a presentation later today, i’ve just noticed that it’s been ten years since I last wrote about […]
December 8, 2019

How CustomerTech Can Improve Product/ Service Reviews

This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they […]
January 21, 2013

A CRM plus VRM Venn for 2013

I spent most of 2012 with head down consulting on a couple of big ‘CRM plus VRM’ propositions – more on those when they show up […]
February 27, 2010

Filling in the Empty Space – The Personal Data Store

I said here that at present there are very few genuine VRM tools available right for use right now, and that the main reason for that […]
January 25, 2010

The Customer – Supplier Engagement Framework

Over the past few months, The Information Sharing Work Group at The Kantara Initiative has done a bit of a deep dive into an end to […]
July 22, 2009

More on the Privacy Fight-back

Now this is nice….self-destructing digital data controlled by the data subject…..
July 17, 2009

Who Said Privacy Was Dead…..?

BT decides against deploying Phorm behavioural tracking. The mobile phone directory Connectivity/ 118800 shut down by pressure from individuals who did not want their details scraped […]
July 13, 2009

That’s Good, Now We Can Get Started With CRM….Meet VRM

This post by Paul Greenberg is the first i’ve read on ‘Social CRM’, and it looks like I came across it at the right time – […]