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March 26, 2021
Is Marketing about to wake up from its Adtech nightmare?
I did not manage to watch this talk from Bob Hoffman, The Ad Contrarian yesterday. I wish I had; from the write up in Marketing Week
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February 13, 2021
(P)algorithms
I mentioned the concept of Personal Algorithms, or (P)algorithms back in this post at the start of the Covid pandemic. I think they make for an
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April 27, 2020
Customer – Supplier Engagement Framework for the 20’s
In writing up this post, mainly for use in a presentation later today, i’ve just noticed that it’s been ten years since I last wrote about
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December 8, 2019
How CustomerTech Can Improve Product/ Service Reviews
This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they
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January 21, 2013
A CRM plus VRM Venn for 2013
I spent most of 2012 with head down consulting on a couple of big ‘CRM plus VRM’ propositions – more on those when they show up
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February 27, 2010
Filling in the Empty Space – The Personal Data Store
I said here that at present there are very few genuine VRM tools available right for use right now, and that the main reason for that
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January 25, 2010
The Customer – Supplier Engagement Framework
Over the past few months, The Information Sharing Work Group at The Kantara Initiative has done a bit of a deep dive into an end to
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July 22, 2009
More on the Privacy Fight-back
Now this is nice….self-destructing digital data controlled by the data subject…..
July 17, 2009
Who Said Privacy Was Dead…..?
BT decides against deploying Phorm behavioural tracking. The mobile phone directory Connectivity/ 118800 shut down by pressure from individuals who did not want their details scraped
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