Check out the quote below overheard by Doc Searls, my co-conspirator at Customer Commons. That’s spot on…. And it points towards things that need to be built before the next virus shows up; things for the common good. What we are see-ing now around Covid 19 is the best that can be done when you […]
This week I watched the excellent documentary The Great Hack. A horrifying story, very well told; congratulations to all those involved in making that and bringing that story to the general public. I’d recommend it to everyone, but most especially those in large private or public sector organisations sitting on large troves of personal data. […]
Just looking at the German Competition Authorities decision around Facebook and their interpretation of the use of Consent. That will have a big impact. Whilst I’m no big fan of GDPR (overhype and under delivery so far versus what could have been), it does seem that by the time of the first anniversary of it […]
Now this is nice….self-destructing digital data controlled by the data subject…..
BT decides against deploying Phorm behavioural tracking. The mobile phone directory Connectivity/ 118800 shut down by pressure from individuals who did not want their details scraped and published. Facebook found to be in breach of Canadian Privacy law. So, what have Phorm, Connectivity and Facebook got in common? Referring back to the Personal Data Eco-system […]
This post by Paul Greenberg is the first i’ve read on ‘Social CRM’, and it looks like I came across it at the right time – Paul has drawn a line on what has clearly been a long debate, and set out a detailed definition and description of Social CRM that he will run with. […]
This post is a short(ish) summary of a working session led by Drummond Reed and me at the recent West Coast VRM Workshop, and also an introduction to the Kantara workgroup in which we are going to move this debate forward. It is also part of the thinking that will short emerge in a Mydex […]
At the VRM West Coast workshop, Don Marti led a session on Personal RFP’s, which then led to the issue being debated further on the mail list and built out in this post by Alan Mitchell. Here’s my contribution, looking as much from the CRM/ recipient perspective as the VRM one – ultimately I think […]
This potential problem in Canada looks like the first of many encounters the Street View product will have with privacy legislation around the world.