How CustomerTech Can Improve Product/ Service Reviews

This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they can appear in more than one place?’. The short answer is we believe yes, there is at least one way to do that, using JLINC, and quite possibly other […]

Why Personal Clouds and Midata are Good for Business

I’ve long been an advocate of Craig Burton’s thesis that ‘VRM’ and the inevitable shift towards ‘personal clouds’ will be good for the organisations. His excellent overview here includes some real gems, not least ‘Baking core competency in an API-set is an economic imperative’. And i’ve also noted the slow pace of the UK.gov Midata […]