How CustomerTech Can Improve Product/ Service Reviews

This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they can appear in more than one place?’. The short answer is we believe yes, there is at least one way to do that, using JLINC, and quite possibly other […]

The Fox is Guarding The Personal Data Hen House (and he has weapons)

This week I watched the excellent documentary The Great Hack. A horrifying story, very well told; congratulations to all those involved in making that and bringing that story to the general public. I’d recommend it to everyone, but most especially those in large private or public sector organisations sitting on large troves of personal data. […]

A Classy Way to Go…

The 31st of July marked the end of my favourite online transaction manager service – Wesabe (www.wesabe.com). I’ve been using the service regularly for the last few years. I did not rely on it, just liked quite a lot about it, such as that: – It moved financial transaction data from the supplier side to […]

The Information Masters (not)

This post by Jerry Fishenden on Government IT spend made me thinkĀ  back to the Information Masters research and book led way back in 1999 by my sometime consulting colleague John McKean. I find it bemusing and a bit depressing that despite this excellent piece of research, and the associated research having been around now […]