June 15, 2009The Information Masters (not)This post by Jerry Fishenden on Government IT spend made me think back to the Information Masters research and book led way back in 1999 by […]
May 13, 2009CRM…. meet VRM, the ‘three meeting theory’I’ve had a couple more validations of this theory in the last few weeks, so thought i’d best write it up. My hope is that we […]