July 13, 2009
This post by Paul Greenberg is the first i’ve read on ‘Social CRM’, and it looks like I came across it at the right time – […]
June 20, 2009
This post is a short(ish) summary of a working session led by Drummond Reed and me at the recent West Coast VRM Workshop, and also an […]
June 11, 2009
I just love that quote from James Gardner of LloydsTSB, who goes on to say… ‘No, the only way to get to markets of one is […]
June 11, 2009
I’ll be speaking at this event next week in Edinburgh about VRM and the Mydex initiaitive. Also, moves are afoot to get a Scotland based ‘chapter’ […]
May 28, 2009
At the VRM West Coast workshop, Don Marti led a session on Personal RFP’s, which then led to the issue being debated further on the mail […]
May 13, 2009
I’ve had a couple more validations of this theory in the last few weeks, so thought i’d best write it up. My hope is that we […]
March 10, 2009
(Cross post from Right Side Up) Here’s an interesting presentation given to the Direct Marketing Association annual Privacy and Data Protection conference last week by Marc […]
February 18, 2007
(Cross post from Right Side Up) Here’s a new project with complementary aspirations to BCCF. Project VRM (Vendor Relationship Management) is coming primarily form a technology/ […]