August 5, 2019

The Fox is Guarding The Personal Data Hen House (and he has weapons)

This week I watched the excellent documentary The Great Hack. A horrifying story, very well told; congratulations to all those involved in making that and bringing […]
February 8, 2019

When will Privacy regulators tackle data access and data portability?

Just looking at the German Competition Authorities decision around Facebook and their interpretation of the use of Consent. That will have a big impact. Whilst I’m […]
November 1, 2018

Next Steps for Information Answers

I’ve not really known what to do with this site/ blog since the untimely death of my good friend and colleague John Butler. Until I do […]
January 16, 2015

Quantifying the ROI of Customer Engagement Planning

The internet of things (IoT) is generating Big Data and driving the need for business-ready analytics. But the explosion of marketing channels in which organizations are […]
October 24, 2014

Imagine a World Where Opportunity Knocks and Your Door is Open

By John Butler — Marketing has long yearned for a step change from being limited to a sales support function such as generating leads for sales […]
February 12, 2013

Why Personal Clouds and Midata are Good for Business

I’ve long been an advocate of Craig Burton’s thesis that ‘VRM’ and the inevitable shift towards ‘personal clouds’ will be good for the organisations. His excellent […]
February 4, 2013

The First Large Scale CRM Plus VRM Business?

Nice to see Cheap Energy Club from MoneySavingExpert make it out the door, having worked on that for a big chunk of last year. At first glance […]
January 21, 2013

A CRM plus VRM Venn for 2013

I spent most of 2012 with head down consulting on a couple of big ‘CRM plus VRM’ propositions – more on those when they show up […]
July 31, 2010

A Classy Way to Go…

The 31st of July marked the end of my favourite online transaction manager service – Wesabe (www.wesabe.com). I’ve been using the service regularly for the last […]