January 25, 2010

The Customer – Supplier Engagement Framework

Over the past few months, The Information Sharing Work Group at The Kantara Initiative has done a bit of a deep dive into an end to […]
August 7, 2009

Sales Process… meet Buying Process; and why context trumps segmentation

I’ve been doing some thinking in advance of getting stuck into the development of open standards for User Driven and Volunteered Personal Information. That work is […]
July 22, 2009

More on the Privacy Fight-back

Now this is nice….self-destructing digital data controlled by the data subject…..
July 17, 2009

Who Said Privacy Was Dead…..?

BT decides against deploying Phorm behavioural tracking. The mobile phone directory Connectivity/ 118800 shut down by pressure from individuals who did not want their details scraped […]
July 13, 2009

That’s Good, Now We Can Get Started With CRM….Meet VRM

This post by Paul Greenberg is the first i’ve read on ‘Social CRM’, and it looks like I came across it at the right time – […]
June 20, 2009

The Personal Data Eco-System

This post is a short(ish) summary of a working session led by Drummond Reed and me at the recent West Coast VRM Workshop, and also an […]
June 15, 2009

The Information Masters (not)

This post by Jerry Fishenden on Government IT spend made me think  back to the Information Masters research and book led way back in 1999 by […]
June 11, 2009

“The Personalisation of Today is Like Lipstick on a Pig….”

I just love that quote from James Gardner of LloydsTSB, who goes on to say… ‘No, the only way to get to markets of one is […]
June 11, 2009

Scotweb 2

I’ll be speaking at this event next week in Edinburgh about VRM and the Mydex initiaitive. Also, moves are afoot to get a Scotland based ‘chapter’ […]