July 13, 2009

That’s Good, Now We Can Get Started With CRM….Meet VRM

This post by Paul Greenberg is the first i’ve read on ‘Social CRM’, and it looks like I came across it at the right time – […]
June 20, 2009

The Personal Data Eco-System

This post is a short(ish) summary of a working session led by Drummond Reed and me at the recent West Coast VRM Workshop, and also an […]
June 15, 2009

The Information Masters (not)

This post by Jerry Fishenden on Government IT spend made me think  back to the Information Masters research and book led way back in 1999 by […]
June 11, 2009

“The Personalisation of Today is Like Lipstick on a Pig….”

I just love that quote from James Gardner of LloydsTSB, who goes on to say… ‘No, the only way to get to markets of one is […]
June 11, 2009

Scotweb 2

I’ll be speaking at this event next week in Edinburgh about VRM and the Mydex initiaitive. Also, moves are afoot to get a Scotland based ‘chapter’ […]
May 28, 2009

Personal RFP’s….what are they, and how do we make them happen?

At the VRM West Coast workshop, Don Marti led a session on Personal RFP’s, which then led to the issue being debated further on the mail […]
May 13, 2009

CRM…. meet VRM, the ‘three meeting theory’

I’ve had a couple more validations of this theory in the last few weeks, so thought i’d best write it up. My hope is that we […]
May 9, 2009

Trip to USA

Next week i’m of to USA to attend two events, VRM West Coast 2009 and Internet Identity Workshop (IIW) 2009a. I’ll be demo-ing the Mydex proof […]
April 16, 2009

Welcome

Welcome to our new web site and blog, at last moved over from static pages to WordPress. This is where i’ll be blogging about my ‘day […]