How CustomerTech Can Improve Product/ Service Reviews

This post writes up my take on a discussion on the VRM List, that initially asked the question ‘can reviews be made portable so that they can appear in more than one place?’. The short answer is we believe yes, there is at least one way to do that, using JLINC, and quite possibly other […]

It’s Time to Start Talking About Co-managed Data

As we reach the end of another decade, I’ve been reflecting on the changes over the last ten years in my areas of interest – customer management as my day job, and personal data management for individuals as my hobby horse. For the former I’d say it’s been a very poor decade indeed; the latter […]

The Fox is Guarding The Personal Data Hen House (and he has weapons)

This week I watched the excellent documentary The Great Hack. A horrifying story, very well told; congratulations to all those involved in making that and bringing that story to the general public. I’d recommend it to everyone, but most especially those in large private or public sector organisations sitting on large troves of personal data. […]

Next Steps for Information Answers

I’ve not really known what to do with this site/ blog since the untimely death of my good friend and colleague John Butler. Until I do i’m going to use the blog/ twitter just as a place for my personal thoughts and sometimes rants about the personal data sector/ industry/ mess. Opinions and rants will […]